This Privacy Policy explains how Bloom Craft processes personal data in connection with its website and appointment-based floral services in Jakarta and nearby areas. It applies to inquiries, consultations, quotes, bookings, delivery coordination, and related communications for wedding bouquets and event decoration.
We use personal data to respond to inquiries, prepare consultations and custom quotes, confirm deposits and event dates, coordinate floral design and setup, manage payments, maintain records, improve website performance, and meet legal or administrative obligations. We may also use limited technical data to secure the website and troubleshoot service issues.
We may share personal data with service providers that support website hosting, communications, payment handling, record keeping, or delivery and setup coordination. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when required to comply with law, lawful requests, court orders, or other binding legal processes. We may also share information to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of Bloom Craft, our customers, or others.
Subject to legal limits, individuals may request access to their data, correction of inaccurate information, or deletion where the data is no longer needed. A person may also object to certain processing or ask us to limit use in appropriate circumstances. We may need to keep some records when required for business, legal, or security reasons.
To help us process a rights request, we may ask for information needed to verify identity and locate the relevant records. If a request is complex or repetitive, we may need additional time or may decline it where the law permits. We will explain the outcome in a clear and practical manner.
We retain personal data for the period needed to handle inquiries, manage projects, complete transactions, maintain business records, and meet legal, accounting, or dispute-related requirements. When data is no longer needed, we delete it or anonymize it where practical, subject to any lawful retention duty.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date, and continued use of the website after that date means the updated policy will govern future processing.
We may collect contact details, inquiry content, consultation preferences, event and order details, payment-related information, and technical data such as device, browser, and usage records. For wedding and event projects, we may also process information needed to prepare quotes, confirm dates, coordinate delivery or setup, and manage service requests.
We receive personal data when users submit a contact form, make an appointment, place an inquiry by phone, or communicate with us during consultation and project coordination. We may also collect limited technical information automatically when the website is used, and we may receive transaction or fulfillment details from payment and service handling processes.
The website may use essential cookies to support core functions, preference cookies to remember basic settings, and analytics cookies to understand site performance and usage patterns. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to make unsupported claims about user identity or to collect unnecessary sensitive information.
We use browser and device settings, and where available site controls, to manage non-essential cookies. Users may block or delete cookies through their browser, but some features may not work properly if certain cookies are disabled. We do not rely on cookies to collect more information than is needed for website operation and basic analytics.
